Shipping policy
Shipping Policy
Last Updated: October 13, 2026
Thank you for shopping with Pro Tan®. We work to process and ship every order as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and U.S. holidays.
Our daily shipping cutoff is 12:00 PM Eastern Time, Monday through Friday. Orders placed after this cutoff are generally processed beginning the next business day.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may be extended during major promotions, high-volume sales, severe weather, carrier disruptions, or circumstances beyond our reasonable control.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Shipping Methods & Delivery Estimates
Available shipping methods, rates, and estimated delivery times are displayed at checkout.
Delivery estimates begin when your order is shipped and accepted by the carrier, not when the order is placed.
Unless expressly stated otherwise, advertised domestic transit estimates apply to destinations within the contiguous United States. Shipments to Alaska, Hawaii, U.S. territories, or international destinations may require additional time.
Delivery estimates are not guarantees unless a specific guaranteed delivery service is expressly offered at checkout.
Order Confirmation & Tracking
Once an order is placed, you will receive an email confirmation at the address provided during checkout.
Tracking information will be provided when your shipment is prepared or processed through our fulfillment system. Tracking may take 24–48 hours to display movement after the carrier receives the package.
During weekends, holidays, and high-volume periods, tracking updates may take longer to appear.
Priority Shipping
When priority shipping is selected, the estimated transit period begins after the order has been shipped.
If a priority shipment arrives outside its advertised transit window, please contact us. Where the selected shipping service was not provided as represented, we will review the circumstances and, when appropriate, refund the difference between the priority and applicable standard shipping charges, or provide another remedy required by law.
Priority shipping does not shorten our order processing time unless expressly stated at checkout.
Shipping Delays & Unavailable Products
We make reasonable efforts to meet stated shipment dates.
If we determine that an order cannot be shipped within the promised timeframe, we will notify you and offer the opportunity to consent to a revised shipment date or cancel for a prompt refund, as required by applicable law.
If no specific shipment timeframe is provided, we will comply with the applicable federal requirements governing online merchandise orders.
Carrier delays after shipment will be reviewed individually.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an address error, contact us immediately at cs@protanusa.com. Address changes should be requested within 30 minutes of placing the order, although changes cannot be guaranteed.
Once an order enters fulfillment or has shipped, we may be unable to change its destination.
If an incorrect or incomplete address supplied by the customer causes a package to be returned, redirected, or reshipped, additional shipping charges may apply. Refunds or replacements will be handled according to the circumstances and applicable law.
We are not responsible for address errors made by the customer, except to the extent responsibility cannot lawfully be excluded.
Lost, Missing, or Misdelivered Packages
If your tracking shows that a package has been delivered but you cannot locate it, please:
- Verify the shipping address on your order confirmation.
- Check around your delivery location, mailbox, front entrance, and any secure package areas.
- Ask household members, neighbors, building management, or the mailroom whether they accepted the delivery.
- Contact us if the package remains missing.
We will assist in reviewing tracking information and, where appropriate, opening an investigation with the shipping carrier.
Carrier investigations may take several business days, depending on the carrier and circumstances.
Once the investigation is complete, we will review eligibility for a replacement or refund. A carrier's delivered scan does not automatically resolve every missing-delivery claim, and we will honor any remedies required by applicable law.
Claims involving suspected package theft, delivery errors, or incorrect customer-provided addresses will be evaluated individually.
Damaged Shipments
If your package arrives damaged, leaking, or with missing items, contact us promptly at cs@protanusa.com.
Please include your order number and photographs of the packaging and affected products, if available.
We will review the issue and arrange an appropriate resolution in accordance with our Refund & Return Policy and applicable law.
International Shipping
International shipping availability and applicable shipping charges are displayed at checkout. International orders may be shipped using USPS or other available carriers.
Shipping charges generally cover transportation of the order and do not include import duties, customs fees, brokerage charges, or destination-country taxes unless expressly stated at checkout.
Customers are responsible for applicable import fees and for ensuring that ordered products can legally be imported into their destination country.
International orders may be delayed by customs inspection, local regulations, or carrier processing.
If a package is refused, abandoned, or returned because of unpaid import fees or import restrictions, any eligible refund may be reduced by actual return shipping and other nonrecoverable charges, to the extent permitted by law.
We do not guarantee customs clearance or specific international delivery dates.
Customers remain entitled to any non-waivable consumer protections applicable to their orders.
Shipping Restrictions
Certain products, including liquids, aerosols, and professional tanning products, may be subject to transportation restrictions or special handling requirements.
We reserve the right to limit available shipping destinations or methods where necessary for safety, carrier requirements, or legal compliance.
If we cannot fulfill an order due to a shipping restriction, we will contact you and provide an appropriate refund for affected items.
Contact Us
For questions about shipping or delivery, contact:
Pro Tan®, a division of Performance Brands, Inc.
Email: cs@protanusa.com
Phone: 1-800-555-8895
15851 SW 41st St, Suite 800
Davie, FL 33331, United States