Refund policy

Refund & Return Policy

Last Updated: October 13, 2026

At Pro Tan®, we stand behind the quality of our products and want you to feel confident in every purchase. Please review our return policy and 30-Day Satisfaction Guarantee below.

30-Day Return Policy

We accept returns of eligible products purchased directly from ProTanUSA.com within 30 days of delivery.

To qualify for a standard return:

  • The product must be unused, unopened, and in its original condition and packaging.
  • All original seals, labels, and accessories must be intact.
  • Proof of purchase is required.
  • The return must be authorized before it is shipped.

To request a return, email cs@protanusa.com with your order number and reason for the return. If approved, we will provide return instructions.

Returns sent without prior authorization may be refused.

Non-Returnable Products

For safety, hygiene, and quality-control reasons, the following products are not eligible for standard returns:

  • Opened or used tanning products, cosmetics, or personal-care products.
  • Products with broken or removed safety seals.
  • Items damaged through misuse or improper storage.
  • Gift cards and products marked final sale, where permitted by law.
  • Items that cannot legally or safely be returned.

These exclusions do not eliminate rights available under applicable consumer protection laws or our separate 30-Day Satisfaction Guarantee.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the return results from our error or the product is defective or damaged upon delivery.

Original shipping charges are generally nonrefundable unless required by law or otherwise stated in this policy.

We recommend using a trackable shipping service. Please retain proof of shipment until your return is completed.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, leaking, or incorrect, contact us as soon as possible at cs@protanusa.com.

Include your order number, a description of the issue, and photographs if available. We will evaluate the issue and provide an appropriate replacement, refund, or other resolution consistent with applicable law.

We will not require you to pay return shipping costs for a verified fulfillment error or defective product.

Refund Processing

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days of approval. Your financial institution may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us.

For standard returns, refunds cover the purchase price of approved returned merchandise, less any applicable return shipping charges. Original shipping costs are excluded unless otherwise required by law.

Exchanges

We do not guarantee direct exchanges. To exchange an eligible product, please contact customer service. Depending on availability, we may recommend returning the original item and placing a new order.

Pro Tan® 30-Day Satisfaction Guarantee

We stand behind our products and quality controls. If you are not satisfied with an eligible Pro Tan® product purchased directly from ProTanUSA.com or an authorized seller in the United States, you may request assistance under our 30-Day Satisfaction Guarantee.

Depending on the circumstances, we may offer a replacement of the same product, an alternative Pro Tan® product, or a refund of the original product purchase price.

Guarantee requirements:

  • Requests must be submitted within 30 days of the original purchase date.
  • The guarantee applies to original consumer purchasers in the United States.
  • Valid proof of purchase is required.
  • The guarantee covers eligible products purchased directly from Pro Tan® or authorized sellers.
  • Products purchased from unauthorized resellers are not eligible, except where applicable law requires otherwise.
  • Additional photographs or product information may be requested to evaluate the claim.
  • We may require the original product to be returned. Where a customer-requested return is required under the satisfaction guarantee and the product is not defective, return shipping costs are the customer's responsibility unless we advise otherwise.

How to Request the Satisfaction Guarantee

Purchases from ProTanUSA.com: Email cs@protanusa.com with your order number and a description of the issue.

Purchases from authorized retailers: We recommend contacting the original retailer first. If assistance is unavailable, contact Pro Tan® with your receipt, retailer name, purchase date, and description of the issue.

Guarantee Limitations

The 30-Day Satisfaction Guarantee is intended for legitimate personal-use purchases. Pro Tan® reserves the right to investigate suspected fraud, duplicate claims, excessive claims, or other misuse and to deny claims where abuse is reasonably established, subject to applicable law.

Unless otherwise required by law, the guarantee is limited to one remedy per eligible product purchase and excludes shipping charges, customs duties, and incidental expenses.

We may modify or discontinue this voluntary guarantee for future purchases. Any changes will not retroactively remove guarantee rights applicable to purchases made before the change.

This guarantee is in addition to, and does not replace, any non-waivable rights under applicable law.

Contact Us

Pro Tan®, a division of Performance Brands, Inc.
Email: cs@protanusa.com
Phone: 1-800-555-8895
15851 SW 41st St, Suite 800
Davie, FL 33331, United States